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Author:
Aroz
Date:
Nov 21, 2012
Subject:
Advice - Never Shop at BassProShops
Message:
I usually dont ever complain about any retail store, but i was so angry last night dealing with customer service from BassPro Shops that I or my immediate family will NEVER EVER shop there again. I cannot believe how disappointed i am with them (especially since they are coming to Bridgeport, CT soon). They lost me for a customer because they had ZERO urge to try to make things right. And when i mean zero uge i mean ZERO... the only response was "i do apologize for your inconvenience" and "i apologize, but there is [u:8edc5786bd]nothing[/u:8edc5786bd] that can be done" and more I apologize... What happened was i placed an order on Friday night for a rod, but knew that due to the holiday i better choose faster shipping to receive my rod for probably the last fishing trip of the year this Friday. I paid $20 extra for 2nd day air because i asked another CSR Friday night what i should do to receive it by Wednesday of this week and he told me if i chose 2nd day air i would be fine because they had the rod in stock and ready to ship. To make a long story short i was checking my email daily this week and as of yesterday did not see an order confirmation so i called in. They said due to "unknown circumstances" the rod did not ship out until yesterday (Tuesday) and that it will arrive on Friday. I dont know about you, but where i work if we say one thing and under-deliver we do ANYTHING we can to get our customers their product... INCLUDING shipping overnight. Well BassPro Shops definitely does not. I told them that the whole point of paying $20 for express shipping was to have it delivered by Wednesday. The CSR was not helpful at all actually didnt offer anything up to make things right like to credit the shipping charges that i paid for that was now a complete waste of money. After fighting with him to drop the shipping charges to at least make me feel less angry at the whole situation he finally said that he would credit the 2nd day shipping. The best part is that he tried to spin it around and make it seem like it was my fault that i ordered so "late". Remember, i ordered Friday night at around 6pm which means they had all of Saturday, Sunday, and Monday to prep the package for shipment which never happened. After fighting for credit on the shipping charges i wanted all of the shipping charges dropped including a $6 charge for any package over 6 feet in length. Let's just say they wouldnt even do that for me. They lost a customer for life not because they made a mistake (i understand we are human and we all make them), but due to the fact that i could sense that my issue was not even close to a priority for them. The fact that i had to fight so hard to just get the 2nd day air fee waived says alot. Sorry for the long message - just thought i would warn all of you before you go to BassPro when it opens in Bridgeport.
Author:
SAP284
Date:
Nov 21, 2012
Message:
Did you order with a credit card (not debit card/bank card)? The reason I ask is because you can sometimes contact them and get a refund. There is something in their terms and conditions that states if you didn't get the product or service you ordered, etc etc. Not entirely sure...sorry to hear you had such a crappy experience. I do hate when that happens, such a disappointment. If it makes you feel better I wont ever be shopping there lol. Cabelas is my place, and they always have made it right for me.
Author:
Aroz
Date:
Nov 26, 2012
Message:
[quote:ed1099b94f="SAP284"]Did you order with a credit card (not debit card/bank card)? The reason I ask is because you can sometimes contact them and get a refund. There is something in their terms and conditions that states if you didn't get the product or service you ordered, etc etc. Not entirely sure...sorry to hear you had such a crappy experience. I do hate when that happens, such a disappointment. If it makes you feel better I wont ever be shopping there lol. Cabelas is my place, and they always have made it right for me.[/quote:ed1099b94f] Yes i ordered with a credit card, but will never order from them again whether its going there in person, or ordering over the phone or via the internet. I'll always be a Cabelas shopper going forward as they have always helped me with product defects, or any problems that i have had.
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