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Author:
htfdfire911
Date:
Jan 17, 2011
Subject:
Follow up to My Skeeter Issues!!
Message:
For any of you that read the blog I posted about the problems I am having with my new Skeeter here is an update to the situation. Today I received a call from Skeeter VP Jeff Stone...I have to say I was surprised at the fact he did make the return call and I am grateful to him for giving me the opportunity to talk with him.. I did most of the talking for the 29 minutes we spent on the phone and was again surprised when Mr. Stone referenced the blogs I had posted on the subject that he had the chance to read. He also received the information from the Better Business Bureau of Texas and was aware of my complaint to them.. I felt good knowing that while I sat here blogging to all the members of the site thinking SKEETER didn’t really care about this situation that they were in fact aware of my blogs and communications on the web sites. I think that has given me a boost in confidence that at this point I really needed to avoid my taking steps that very well may have prohibited us from communicating directly in the future, ie: retaining an attorney. When I started out this blog I had ideas as to what it would take in my opinion to rectify my situation but honestly as I explained to Mr. Stone I didn’t think Skeeter could meet those requests. In short my letters never directly mention any of these ideas because like I said I didn’t think they were even possible and I was hoping that Skeeter or someone would offer a suggestion as to what the tangible possibilities were for the situation. In my report to the B.B.B. of Texas they need you to state what in fact your looking for to resolve the issue at hand, and I did state a replacement boat of equal value or a full refund. Mr. Stone and I discussed this briefly and I again stressed my concerns that these solutions might not be realistic...However he listened, and didn’t just slam the door shut by saying that isn’t going to happen!! And for that I have to give him credit. We ended the conversation with him telling me he would contact the dealer today or tomorrow and discuss the situation and get back to me which I am looking forward to seeing what in fact that conversation produces in the way of a solution. I realize its difficult for me to at time be objective as I am too close to this situation but I stand strong in my opinion that as a consumer all I need to feel is that I matter and that I get the value from the purchases I make.... Will this situation be resolved from this one 29 minute conversation, no! I seriously doubt the possibility of that happening. But for the moment two things have happened that for me carry a lot of weight! One...I know that by talking to all of you and getting the feedback you have offered, somehow Mr. Stone and Skeeter became aware of that fact and are listening. And two...as long as I know they are listening I can have a glimmer of hope that maybe, just maybe I might get a boat that isn’t plagued with problems like this boat appears to be. That might be stretching the limits of expectations...but yesterday...I didn’t think they gave a hoot!!! Only time will tell...And I will keep you all posted as things develop!! Thanks For Listening!! Jim C.
Author:
Old Mud
Date:
Jan 17, 2011
Message:
Thanks for that info. Jim.That surly would give one hope that this could be resolved in a ethical way. Nothing is better than Good customer relations, Nothing !!. This is what keeps a good company in buisness. So far that's great information.
Author:
htfdfire911
Date:
Feb 01, 2011
Subject:
Sounds of victory, my just have been a smoke screen!!
Message:
Hey folks...Things have been busy here so I havent had time to respond to the questions and comments... Well let me first say I believe I may have sounded the horn of victory WAY TOO SOON!! I haven't heard a peep from Mr. Stone other than to say I need to sit down with a rep from Skeeter and the dealership to list all the issues in catagories.. Warranty Issues..Non Warranty Issues and things I may have broke...Of which I havent broke anything so I am not worried... However after giving this some thought myself and people of legal education...LOL seem to feel this is a way for Skeeter to somehow lessen the situation in their favor... To maybe put some show of good intent in fixing something that maybe wasn't under warranty to make themselves look better... Well...sorry I wanted the rear tie down that broke after 3-4 trips to the water replaced and it wasn't a warranty item according to the dealership....Sorry I wanted the white fiberglass running board on the trailer that had 4 quarter sized rust stains on it from substandard screws THEY used to install the part... And I am sorry that after writing the check for the HUGE ASS amount I did and 3-4 trips later I DIDN'T wanna hear anything about it not be a warranty covered item!!! Sorry that I ruffled the feathers of the people I did when I went outside the chain of command for lack of better ways of putting it and got the SKEETER VP involved!! Because had I not taken this into my own hands I believe some people may have thought there was a sign somewhere on my body that said bend me over and make it hurt!! I would stake the boat on it that the only reason Mr. Stone returned my call was because as I was notified by the Texas Better Business Bureau he was notified of my complaint the day before!!! As for going into specifics...I basically received what boils down to a gag order!! But in the defense of Skeeter they did it in a nice way.... Well when was my post made about the potential deal...almost two weeks ago? Something like that....and given the fact that I have taken this blog to around 36 sites to date and received at minimum 100 positive responses to it I would think that the other 40 or so sites I have on file that I can still blog on might indicate to Skeeter a need to make this meeting happen LIKE YESTERDAY!! The clock is ticking away..and with it my patience!!! I have little to no concern for how busy a schedule the people who I need to meet with might have!! Give me my money back and I will give you the boat...and then I WILL PATIENTLY wait to buy it back after we have the meeting!!! Lets see how long Skeeter or anyone else concerned in the matter would wanna be on the loosing end of this waiting game!! Okay....blood pressure is up now....time to start updating my blogs across the country!! Have a good night guys....I will keep you posted as NOTHING HAPPENS and time ticks away!!
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